So, how well do you know Bupa? And can you tell our Bupa Story to colleagues and customers?
Test yourself with
our interactive quiz
(don’t worry if you get a
question wrong – we’ll give
you the right answer!)
So, how well do you know Bupa? And can you tell our Bupa Story to colleagues and customers?
Test yourself with
our interactive quiz
(don’t worry if you get a
question wrong – we’ll give
you the right answer!)
How much of our business across the world comes from health funding?
Q1.
How much of our business across the world comes from health funding?
Q1.
d
c
b
a
around 100%
around 70%
around 50%
around 30%
d
c
b
a
around 100%
around 70%
around 50%
around 30%
Around 70% of our business
is health funding, with the balance coming from provision including hospitals, clinics, dental centres
and optical outlets, as well as care homes and retirement villages.
Around 70% of our business
is health funding, with the balance coming from provision including hospitals, clinics, dental centres
and optical outlets, as well as care homes and retirement villages.
How many customers do we have globally?
Q2.
How many customers do we have globally?
Q2.
d
c
b
a
more than 30 million
more than 20 million
more than 15 million
more than 10 million
d
c
b
a
more than 20 million
more than 10 million
more than 15 million
more than 30 million
We serve more than 30 million customers across 190 countries
and with no shareholders we
are able to make our customers
our absolute focus.
We serve more than 30 million customers across 190 countries
and with no shareholders we
are able to make our customers our absolute focus.
We have seven values. Below are six of them. What is the seventh?
Q3.
We have seven values. Below are six of them. What is the seventh?
Q3.
d
c
b
a
caring
fantastic
outstanding
remarkable
d
c
b
a
caring
fantastic
outstanding
remarkable
Caring, like all the other values, helps shape the way we behave and deliver for our customers and one another.
Caring, like all the other values, helps shape the way we behave and deliver for our customers and one another.
Our global Bupa
strategy has three
pillars. People and
Performance are
two of them.
Can you name
the third?
Q4.
Our global Bupa
strategy has three
pillars. People and
Performance are
two of them.
Can you name
the third?
Q4.
d
c
b
a
reputation
customer
sales
profit
d
c
b
a
customer
profit
sales
reputation
Customer – we will differentiate ourselves by becoming loved as a true customer champion in health
and care.
Customer – we will differentiate ourselves by becoming loved as a true customer champion in health
and care.
Why is digital
transformation
so important to
Bupa’s future?
Q5.
Why is digital
transformation
so important to
Bupa’s future?
Q5.
d
c
b
a
we want to have a great presence on social media
we’ve bought a technology company
we need a digital mind-set for the digital age
we like designing apps
d
c
b
a
we’ve bought a technology company
we like designing apps
we need a digital mind-set for the digital age
we want to have a great presence on social media
Our customers want to access health services and engage with us through digital channels and technology. We need to develop a digital mind-set for the digital age, always starting with the customer’s problem, focusing on being agile and responsive, and using data to drive improvements.
Our customers want to access health services and engage with us through digital channels and technology. We need to develop a digital mind-set for the digital age, always starting with the customer’s problem, focusing on being agile and responsive, and using data to drive improvements.
Which of the
following is NOT one of our five
priorities?
Q6.
Which of the
following is NOT one of our five
priorities?
Q6.
d
c
b
a
exploring health and care co-ordination
entering lots of
new markets
through mergers
and acquisitions
engaging and
empowering our
people to deliver
for our customers
becoming a
true customer
champion in
health and care
d
c
entering lots of
new markets
through mergers
and acquisitions
b
a
becoming a true
customer champion
in health and care
engaging and
empowering our
people to deliver
for our customers
exploring health and care co-ordination
We’re not planning to enter lots of new markets through mergers and acquisitions. Our new strategy prioritises expanding into related business lines and consolidating our position in markets where we already have a presence.
We’re not planning to enter lots of new markets through mergers and
acquisitions. Our new strategy
prioritises expanding into related business lines and consolidating
our position in markets where
we already have a presence.
One of our priorities is to expand into
related business lines. What do we mean by ‘related business lines’?
Q7.
One of our priorities is to expand into
related business lines. What do we mean by ‘related business lines’?
Q7.
d
c
b
a
training for healthcare
professionals
medical
conferences
branded health services, such
as dental care
ante-natal classes
d
c
medical
conferences
b
a
ante-natal classes
branded health services, such
as dental care
training for healthcare
professionals
Branded health services, such as dental, can create powerful customer experiences and deepen our connection with our customers.
Branded health services, such as dental, can create powerful customer experiences and deepen our connection with our customers.