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IT On Tour
During April and May, representatives from the Service Delivery team visited ten E.ON locations across Sweden to host an information session, followed by offering a mobile IT Walk-In Center for personal IT support matters. The information session presented news from IT, discussed the present and future IT landscape for E.ON, as well as guided colleagues in how to best get across the ‘E.ON Digital Workplace’ and its tools, such as the O365 package. During the visits a feedback survey was used, providing an iNPS result of +51 together with valuable insights for the future development of user support.
IT Transformation Program
Starting last autumn but with significant focus 2019 the preparation of the new IT Transformation Program in CS is well on its way. The strategic priorities are set and aligned and constitutes a cornerstone in the CS Strategy now entering the most challenging and competitive market of all times. The program will address both a new systems architecture and new ways of working.
iNPS all time high
IT has for years suffered from low iNPS score. But due to hard work, meeting the business face to face, and relentless improvement work across all units both Locally and Centrally, iNPS increased by 15 points since last period, reaching our own targets of -30
New Way of working
A few years ago the first baby steps where taken implementing alternative ways of working focusing more on value, time-to-market, Agility in the Customer Solution area. During this year we have scaled this to the Energy Network business with great success in the persue of the new EN Strategy focusing on Customers, Growth and Performance in both the core and new businesses and services.
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