Click on start to discover the actions
we’ve taken in response to your feedback
Through our 2017 people survey you told us what we do well
and what we need to work on to achieve our ambitions
Follow our journey to discover how we’ve responded to the big
survey issues you raised, and what we plan to do next
Click the play button to hear from Jo Moran, Operations Director
Choose a column in the journey above to discover
how we’ve responded to the big survey issues
you raised, and what we plan to do next
While most of you said you got good communication from your line
manager, it was clear that not enough of you felt listened to at work,
or that action would be taken on the people survey
Return to
journey
Introduction Survey results So far we have Next up is What do you think? You can help
Survey results
So far we have..
Next up is...
What do you think?
You can help...
Download the Jive Daily app on your mobile and enter
https://ladbrokescoral.jiveon.com to access Huddle
on the go and ask questions
Have your say in the ‘You decide’ votes on Huddle
Many of you said you enjoy working with great customers
and colleagues and in the exciting business of sport
However, not as many of our colleagues as we’d like
connected with the purpose of our organisation and it was
evident that not all senior managers were providing a clear
sense of direction
Become a charity champion, or find out how to raise funds for charities
by visiting the Ladbrokes Coral Trust Huddle space
Find out more about your local Golden Ticket awards by contacting your
Regional Director
We have a duty of care to ensure the safety of our colleagues
and to support their health and wellbeing. While our policies and
procedures for safety are well-known, there’s more we can all do
to keep everyone safe, and to help them stay well and happy
Use our personal support services if you need them
Test your PPPAs as often as you need to, to feel safe
Complete our Safety eLearning modules
Got an HSSE question? Steve Howells, Group Health, Safety, Security
and Environment Director will get back to you within 24 hours.
Visit the HSSE Huddle space
You told us that most of you feel well-prepared for the work you do,
and you can apply your skills and abilities in your day-to-day roles.
However, you were much less confident that you would be given the
right opportunities to grow and develop with the company
Visit the Apprenticeships space on Huddle to find out more
Make sure you’re having your quarterly personal development conversation.
Visit the Talent & Development space on Huddle
We identified big themes that we needed to address from the survey
feedback, but there are other things you told us we could do to help
make your working lives easier
Here are some of the changes we’ve made:
Taking care
Growing together
Our regions have been doing a lot locally as well:
Learning to listen
Sharing our direction
We want to continue hearing from you, and we want you to feel
safe to speak up, so here’s a reminder of some of the ways
you can do that:
Our forums – flowing information from shops to national forums
Our 2018 people survey – going live on 15 October, continuing
the process of providing feedback and taking action
Jo Moran is also setting up a new quarterly Q&A session for
colleagues to directly escalate issues they feel concerned about
Click on start to discover
the actions we’ve taken
in response to your
feedback
Through our 2017 people survey
you told us what we do well
and what we need to work on to
achieve our ambitions
Follow our journey to discover how
we’ve responded to the big survey
issues you raised, and what we
plan to do next
Click play to hear from Jo Moran, Operations Director
Introduction
While most of you said you got good
communication from your line manager,
it was clear that not enough of you felt
listened to at work, or that action would
be taken on the people survey
Introduction
Survey results
So far we have
Next up is
What do you think?
You can help
more
Survey results
So far we have
Next up is
Choose a column in the journey above
to discover how we’ve responded to the
big survey issues you raised, and what
we plan to do next
What do you think?
Download the Jive Daily app on
your mobile and enter
https://ladbrokescoral.jiveon.com
to access Huddle on the go and
ask questions
you can help
Have your say in the ‘You decide’
votes on Huddle
Many of you said you enjoy working with
great customers and colleagues and in the
exciting business of sport
However, not as many of our colleagues as
we’d like connected with the purpose of our
organisation and it was evident that not all
senior managers were providing a clear
sense of direction
Next up is...
You can help
Become a charity champion, or
find out how to raise funds for
charities by visiting the Ladbrokes
Coral Trust Huddle space
Find out more about your local
Golden Ticket awards by contacting
your Regional Director
We have a duty of care to ensure the
safety of our colleagues and to support
their health and wellbeing. While our
policies and procedures for safety are
well-known, there’s more we can all do
to keep everyone safe, and to help them
stay well and happy
Made sure Premises and Local
Area Risk Assessments are given
to those setting rotas, clarifying
when shops can single-schedule
Sent ‘No excuse for violence or
abuse’ posters to shops rated High
and Heightened Risk
Launched Health & Safety and Fire
Safety eLearning
Given shop managers a choice over
the hiring of cleaners
Promoted our Employee Assistance
Programme and 24 hour helpline
to offer help with mental
health concerns
Promoted a different healthy
topic each month and created
a Wellbeing space on Huddle
Fitted bandit screens in all
shops where PLARAs indicate
there is a need
Tasked our Safety Management
Centre with answering calls
within 25 secs, achieved for
93% of July calls
Fitted Staffguard and Personal
Protective Alarms where they
weren’t in place and checked
operation in all shops
Trialled an online Safety
Information Directory for
logging broken and unsafe items.
This replaces the paper system
and makes sure issues are seen
through to completion
Started using Cash Pick Up
in shops with significant
cash income
Use our personal support services
if you need them
Test your PPPAs as often as you need
to, to feel safe
Complete our Safety eLearning modules
Got an HSSE question? Steve Howells,
Group Health, Safety, Security and
Environment Director will get back
to you within 24 hours. Visit the HSSE
Huddle space
You told us that most of you feel
well-prepared for the work you do,
and you can apply your skills and
abilities in your day-to-day roles.
However, you were much less confident
that you would be given the right
opportunities to grow and develop
with the company
Visit the Apprenticeships
space on Huddle to find out more
Make sure you’re having your
quarterly personal development
conversation. Visit the Talent &
Development space on Huddle
We identified big themes that we needed
to address from the survey feedback, but
there are other things you told us we
could do to help make your working
lives easier
Here are some of the changes we’ve made:
Our regions have been doing a lot
locally as well:
Our forums – flowing
information from shops
to national forums
Our 2018 people survey –
going live on 15 October,
continuing the process of
providing feedback and
taking action
Jo Moran is also setting
up a new quarterly Q&A
session for colleagues to
directly escalate issues
they feel concerned about
We want to continue hearing from
you, and we want you to feel safe
to speak up, so here’s a reminder
of some of the ways you can do that: