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Why?

Start with the Consumer

Becoming truly consumer-centric and having the tools, resources and techniques needed to understand consumer behaviour, their needs and attitudes will help us drive our growth. It will also make us better informed when developing new plans and proposals.

TEAM ACTION CARDS

Share your own mindsets and beliefs and encourage curiosity by inviting feedback about the impact we have on the end consumer.

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Activity

What can we learn from each other about our consumers? What everyday opportunities exist to relate to them?

Ask your team:

Take a moment to think about how you role-model consumer-centric behaviours as a team.

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Consider our Vision: “To build a strong challenger business powered by responsibility, focus and choice.”

Discuss the different words and elements with your team, share your own thoughts and ask what they mean to each team member.

How do these words relate to the way they consider our consumers?

Collaborate with Purpose

When people feel trusted, listened to and respected, they can deliver better outcomes. Building strong relationships and ensuring people are aware of who they can turn to, work with and lean on is also an important part of personal and professional development.

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Think about a particular initiative that is going on outside of your team.

Discuss this with your team and share why it’s of interest to you. Find out what activities and initiatives are of interest to them and why.

How could we support initiatives like these? What could we learn from this as a team?

Consider the main ways that you and your team collaborate with others outside of your area.

What changes could be made to allow for even greater collaboration?

Talk to your team about how your own communication is evolving and ask them to share how effective they think our current approaches are.

Take Accountability with Confidence

Speaking up and challenging constructively creates opportunities to learn, grow and develop. Taking accountability also enables us to quickly let go of the things that no longer matter, meaning we can focus on what’s important without distractions.

Talk about how their opinions and expertise were valued.

Share an experience when you were humbled by a moment when you empowered someone else to speak up and it resulted in a positive change.

How do we make sure people feel safe to express their thoughts and ideas?

How did you feel about taking accountability for your actions and what did you learn?

Consider an example of when you took ownership of a mistake you made, whether at home or at work.

Be open and honest with your team about what happened. What similar experiences could they share?

Be authentic, Inclusive to All

So everyone feels welcome and valued and we can unlock the strengths and unique perspectives of our people and harness and mobilise their contributions. The more diverse we are, the stronger our business will be.

Ask team members to write down their reflections about this, share your own learnings and ask your team for their thoughts.

What do they feel could be done differently to ensure they feel valued?

Start a conversation about how thanks and appreciation are expressed in your team.

Talk about who in your team has been a positive role model in making sure everyone feels included. Ask them to share why this is important to them.

What are the key reflections from this conversation? Is there anything we can do differently?

Consider what you have learned about including others and how that can make a difference.

Without change, innovation and a willingness to try new things, we can’t be successful. Learning from our failures and setbacks will make us stronger in the long-term, enable personal development and ensure we have a strong, resilient business that can sustain us through challenging times.

Build our future

Consider how we take the time to learn and try new things. Think about an example of a new process that you and your team have adopted.

Reflect on the experience together, share your own personal learnings on this.

How has this change helped to make the business more effective?

Reflect on a time when you took a risk that didn’t go quite to plan.

Share the experience with your team, your personal reflections and what you learnt from it. What similar experiences can they share?

What did they gain from this that will help them to think differently about trying new things?

Choose a card. Flip for activities

Our Connections Cards have been designed with ease of use in mind. Very little preparation is required, and you don’t need to work through all the cards. Choose the ones that are right for you and your team. Use them at opportunities that suit you. Each card is based on one Behaviour. On side one you can find the why, helping you articulate the Behaviour to your team – on the other side is a suggested activity.

Instructions

Choose a card and read the statement or challenge, taking a moment to reflect.

Set aside 30–45 minutes with your team and invite a collective conversation. Listen to each person, don’t just ask questions. Watch how people behave. Encourage everyone to share their experiences. Share your own thoughts and your learnings from My Connections. Look for common ground.

Conclude – summarise useful points or define future actions. Wrap up by reminding everyone how our Purpose, Vision and Behaviours are driving our strategy.